ALLIANCE
Contact Solutions
Alliance Contact Solutions manages inbound, sales, collections, and technical support campaigns for leading companies in the US and Latin America. 24/7 operations, certified quality.
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We manage your entire customer experience operation with trained teams, integrated technology, and real-time metrics. Hover each card for details →
Incoming call management, complaints, warranties, and after-sales support. Bilingual agents available. Advisory and management of complaints and claims. Insurance company claims handling.
Early, late, and pre-legal collections with ethical protocols and guaranteed regulatory compliance.
Help desk for digital products with high first-call resolution rate and 24/7 availability.
Coordination, confirmation, and reminders for medical appointments. Scheduling and delivery of medications and hospital supplies. Senior care assistance.
NPS, CSAT and CES measurement. Retention campaigns for at-risk customers.
Every campaign runs as a true extension of your company — with your processes, protocols, and custom metrics.
2 to 4 weeks of induction: product knowledge, brand tone, and client-specific protocols.
100% of calls recorded. QA reviews 15% daily with custom quality matrices per campaign.
Supervisors with live dashboards intervene immediately when any indicator deviates.
Redundant power, connectivity, and systems infrastructure. Uninterrupted 24/7 operations guaranteed.
We design the model that best fits your needs and budget.
Your nearshore partner in Barranquilla, Colombia — EST-compatible, bilingual EN/ES teams, US-trained protocols and significant cost savings. Scalable, dedicated and ready to integrate seamlessly with your operations.
Same time zone as your US operations. 24/7 bilingual teams that speak your language — literally and culturally.
Colombia's historic gateway to the world — today, your reliable bridge to US customers. Professional, trusted and results-driven.
Companies that trust Alliance Contact Solutions to manage their customer experience.
See how Alliance Contact Solutions helped Xtreme Events stay organized and responsive during their busiest seasons.
Talk to our specialized professionals to receive a quote.
Contact Us Now →Cuéntenos su campaña y reciba una propuesta técnica y económica personalizada.
70th St #52-54, Office 1-116, Gran Centro Mall, Barranquilla, Colombia
Lun – Vie · 8:00 am – 8:00 pm
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